The entire process wa very professional from the sales visit and especially the installers. Everyone was on time very courteous and paid attention to detail.
Jonathan Hobbs arrived at our home today exactly on time! He told us about our options and the various benefits of doing a restyling. We had not thought about that particular avenue to bring our kitchen back to life. We got great information. All of our questions were answered and the sample materials were very helpful. We have decided to go forward with the restyling! Look forward to a fresh kitchen to love for many years to come.
Mercedes showed up on time to discuss our bathroom project. She was very professional and personable. We never felt rushed as she walked through our project to the final quote. I liked that she asked what we didn’t like about our current bathroom and onto what we wanted. She then inspected the bathtub area and pointed out other things that we hadn’t realized, such as why we were getting mold at the seams or a way to gain a little more space. She showed us samples and was also able to show us a 3D view on the computer of what it would actually look like at the completion of our project. This visual really helped in making finalizing our choices. If we had a question, she called and received an answer specific to our project right away. This was a time saver in going forward with what could or couldn’t be done. Overall we were very pleased with meeting with Mercedes and feel comfortable In knowing exactly what we can do and what the bathtub area will look like when completed. There were also many options in paying for the final project which helped in amaking the decision to go forward. We look forward to getting on their work schedule.
We had two water leaks one from the new shut off valve which damaged a basement ceiling tile and one under the dishwasher. Both were addressed by your installers and corrected. The RTD sensor on the oven was accidentally disconnected. I was later able to find the problem before purchasing a new sensor. I am very happy with the kitchen remodel and appearance and hope my comments are not taken as a negative on the installers as I believe they all did a very good job.
very happy that I called Theil's to do the job. They went above all my expectations. I would have them back for another job and will refer them to all my friends and neighbors.
Love the final look of the new bathroom. Felt the install could have been smoother as not all parts were available at the start. They had to come back a week later to finish.
Our experience with our salesman was great. He was friendly and efficient. I basically knew what I wanted and as a team we got things done quickly. I would recommend the company to anyone.
The salesman listened to my needs and accommodated my requests. The staff in the office returned my calls promptly. The installer was professional, friendly and tidy! I would recommend Thiel's to friends and family.
The experience from the beginning (interfacing with sales representative) to installation was very professional and rewarding. The final product encourage me to continue to finish the renovation of my kitchen and then the upstairs bathroom.
Very, very, pleasant.....Bruce is an expert in demonstrating the new shower experience.
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